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The Support Manager is a support plugin included with Blesta. It may be installed under [Settings] > [Company] > Plugins and is not installed by default.
Support Emails
Support related email templates can be found under [Settings] > [Company] > [Emails] > Email Templates, in the section labeled "Plugin Templates".
Ticket Bounce
The ticket bounce email template does not support any tags.
Ticket Received
The ticket received email template allows for the following tags:
| Tags | Description | Notes |
|---|---|---|
| {ticket.id} | The system-level ticket ID | |
| {ticket.code} | The ticket number | e.g. "182191" |
| ticket.department_id} | The system-level department ID of the department this ticket belongs to | |
| ticket.staff_id} | The system-level staff ID of the staff member assigned to this ticket | May be empty |
| ticket.service_id} | The system-level service ID of the ticket is in relation to | May be empty |
Ticket Updated
The ticket updated email template alows fro the following tags:
- {update_ticket_url}
- {ticket}
Staff Ticket Updated
The ticket received email template allows for the following tags:
- {ticket}
Staff Ticket Updated (Mobile)
The ticket received email template allows for the following tags:
- {ticket}
Tag Object Fields