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The Support Manager is a support plugin included with Blesta. It may be installed under [Settings] > [Company] > Plugins and is not installed by default.
Support related email templates can be found under [Settings] > [Company] > [Emails] > Email Templates, in the section labeled "Plugin Templates".
The ticket bounce email template does not support any tags.
The ticket received email template allows for the following tags:
Tags | Description | Notes |
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{ticket.id} | The system-level ticket ID | |
{ticket.code} | The ticket number | e.g. "182191" |
ticket.department_id} | The system-level department ID of the department this ticket belongs to | |
ticket.staff_id} | The system-level staff ID of the staff member assigned to this ticket | May be empty |
ticket.service_id} | The system-level service ID of the ticket is in relation to | May be empty |
The ticket updated email template alows fro the following tags:
The ticket received email template allows for the following tags:
The ticket received email template allows for the following tags: