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The ticket bounce email template does not support any tags.
Ticket Received
The ticket received email template allows for the following tags:
- 1
- 2
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| Tags | Description | Notes |
|---|---|---|
| {ticket.id} | The system-level ticket ID | |
| {ticket.code} | The ticket number | e.g. "182191" |
| ticket.department_id} | The system-level department ID of the department this ticket belongs to | |
| ticket.staff_id} | The system-level staff ID of the staff member assigned to this ticket | May be empty |
| ticket.service_id} | The system-level service ID of the ticket is in relation to | May be empty |
Ticket Updated
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The ticket updated email template alows fro the following tags:
- {update_ticket_url}
- {ticket}
Staff Ticket Updated
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The ticket received email template allows for the following tags:
- {ticket}
Staff Ticket Updated (Mobile)
The ticket received email template allows for the following tags:
- {ticket}
Tag Object Fields