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Support Access
| Support Option | Owned License | Monthly License | Reseller License |
|---|---|---|---|
| Phone | Weekdays 8 am - 4 pm pacific time * | Weekdays 8 am - 4 pm pacific time ** | No |
| Support Tickets | Yes * | Yes ** | No |
| Community Forums | Yes | Yes | Yes |
| User Manual | Yes | Yes | Yes |
| Video Library | Yes | Yes | Yes |
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** When account is current
Support Options
Phone
Phone support is provided to owned license holders with current Support and Updates, as well as monthly license holders with current accounts. Before calling support, please have your license key ready.
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The Video Library contains both informational videos and video tutorials, free and available to everyone.
Support And Updates
Support and Updates is an addon available for all owned license holders. The first year of support and updates is included for no charge with purchase of an owned license. Support and updates for additional years may be purchased to continue receiving paid support and updates to Blesta.