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Support staff are mostly interested in the error and emergency logs, but depending on the issue the other logs may be important. The error log contains PHP exceptions, and the emergency log contains Blesta errors. Find the files with the most recent date, and open them to find the errors. If the error is reproducible and you have SSH access to the server, you can "tail" the log files while reproducing the error to more easily find what you need. For example: tail -f general-*.log will tail all of the log files at once.
Checking the integrity of your System Key and Encrypted Data
The /config/blesta.php file contains a very important Blesta.system_key. This key is generated during installation and must match the original database. If the key is changed, all encrypted data will be irrecoverable and your installation will be permanently broken.
To check your system, follow these steps:
- Download the SystemKeyTest.zip file below.
- Unzip the file.
- Upload admin_keytest.php to ~/app/controllers/
- Visit /admin/keytest in your browser.
- Observe the output.
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Forcefully disable auto-debit for clients that do not have active services
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