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Common Installation Issues

Errors

  • Connection FAILED. Ensure that you have created the database and that the credentials are correct.
    • Check to ensure the hostname, database name, user, and password you entered are correct and try again.

    • If the credentials are correct you may have MySQL old_passwords enabled. Disable old_passwords for your database or update your user's password:

      Code Block
      languagebash
      % mysql
% SET SESSION old_passwords=0;
% SET PASSWORD FOR 'username'@'localhost' = PASSWORD('password');

IIS

  • Submitting data reloads the current page

    • There is an issue with your web.config file. Try the following web.config file:

      Code Block
      <?xml version="1.0"?>
<configuration>
   <system.webServer>
      <rewrite>
         <rules>
            <rule name="Main Rule" stopProcessing="true">
               <match url=".*" />
               <conditions logicalGrouping="MatchAll">
                 <add input="{REQUEST_FILENAME}" matchType="IsFile" negate="true" />
                 <add input="{REQUEST_FILENAME}" matchType="IsDirectory" negate="true" />
               </conditions>
               <action type="Rewrite" url="index.php" />
            </rule>
         </rules>
      </rewrite>
   </system.webServer>
</configuration>

      Next, update /lib/init.php and make the following change:

      Code Block
      // define("HTACCESS", file_exists(ROOTWEBDIR . ".htaccess"));
define("HTACCESS", true);