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The Support Manager is a support plugin included with Blesta. It may be installed under [Settings] > [Company] > Plugins and is not installed by default.

Tie-Ins

The support plugin ties into the following areas.

1. Staff Area
   1. New "Support" primary navigation tab.
   2. Client Profile page, new "Actions" box link "Open Ticket".
   3. Client Profile page, new "Tickets" widget.
   4. Company Settings, Automation,  new "Download Tickets" task.
2. Client Area
   1. New "Support" navigation link.

Support Emails

Support related email templates can be found under [Settings] > [Company] > [Emails] > Email Templates, in the section labeled "Plugin Templates".

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