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The Support Manager is a support plugin included with Blesta. It may be installed under [Settings] > [Company] > Plugins and is not installed by default.
Support Emails
Support related email templates can be found under [Settings] > [Company] > [Emails] > Email Templates, in the section labeled "Plugin Templates".
Ticket Bounce
The ticket bounce email template allows for the following tags:
- 1
- 2
Ticket Received
Ticket Updated
Staff Ticket Updated