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Note that this change will need to be made again if upgrading.

Issue: When I update the date and date time formats under Settings > Company > Localization, they do not take affect in the Support Manager. I see the original date time format in support replies.

Solution: The Support Manager has its own config file under /plugins/support_manager/config/support_manager.php that sets the date and date time formats independently. To resolve, edit this file and look for the following variables, and change the formats as desired.

Configure::set('SupportManager.time_format', 'H:i:s');
Configure::set('SupportManager.reply_date_format', 'M j Y g:i A');