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| Note |
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The Support Manager requires the MailParse and Iconv PHP extensions in order to parse tickets sent in through email. If tickets will be accepted via email, these PHP extensions must be installed. MailParse can typically be installed via root SSH access by running "pecl install mailparse". If using cPanel/WHM, PECL extensions can be installed through WHM, see https://documentation.cpanel.net/display/ALD/PHP+PECL |
Tie-Ins
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The support plugin ties into the following areas.
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- New "Support" primary navigation tab.
- Client Profile page, new "Actions" box link "Open Ticket".
- Client Profile page, new "Tickets" widget.
- Company Settings, Automation, new "Download Tickets" task.
- New option "Ticket Search" in primary search box.
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| Widgets | Nav Links | Client Cards | Automation Tasks | Email Templates | ACL Permissions | Search | Events | Service Management | Messengers |
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* Plugins are powerful and are not limited to the tie-ins listed above, these are just some of the most common
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Support Emails
Support related email templates can be found under [Settings] > [Company] > [Emails] > Email Templates, in the section labeled "Plugin Templates".
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