Table of Contents

The Support Manager is a support plugin included with Blesta. It may be installed under [Settings] > [Company] > Plugins and is not installed by default.

Support Emails

Support related email templates can be found under [Settings] > [Company] > [Emails] > Email Templates, in the section labeled "Plugin Templates".

Ticket Bounce

The ticket bounce email template allows for the following tags:

• 1
• 2

Ticket Received

Ticket Updated

Staff Ticket Updated

Staff Ticket Updated (Mobile)