The Knowledge Base was added in version 2.6.0, and included in Blesta v3.4.0. It allows for the creation of a directory structure and articles to supplement client support. The public-facing knowledge base pages are viewable from your Blesta installation at "/client/plugin/support_manager/knowledgebase/" (e.g. If Blesta is installed under the "billing" directory on your domain, the URL to the knowledge base would be http://yourdomain.com/billing/client/plugin/support_manager/knowledgebase/).
To enable messengers for the Support System, you need to go to Support > Staff. Simply tick the boxes that you would like to get a notification when a ticket has been created.
Problems & Errors
Issue: Blesta shows a number of tickets for the Status, but the tickets are not displayed.