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Often times WHMCS has mixed database collations and this can cause issues during import. For this reason we recommend:
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Blesta uses an int(10) column for ticket codes. If you have any non-numeric characters in your ticket system in WHMCS, you can update them to match the internal ID to prevent any errors during import. Do this to a cloned copy of your WHMCS database, not your production copy.
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If you prefer, you can create a copy of your WHMCS database and import from that instead of your live system. |
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